Services
Business Tech Support
Frequently Asked Questions
What is included in the 2 hours each month?
Your monthly hours cover any combination of troubleshooting, configuration changes, form and automation updates, booking and payment system adjustments, workflow changes, platform settings, and website updates. If something in your tech stack needs to be fixed, changed, improved, or figured out, that is what the hours are for.
What if I use more than 2 hours a month?
If we approach your monthly limit, I will let you know before going over. Additional time beyond 2 hours can be added at a discounted hourly rate, so there are never surprise charges on your end.
What platforms do you support?
If it is part of your business tech stack, we can likely help. Commonly supported platforms include Square, Acuity, Shopify, Squarespace, WordPress, Kit, Klaviyo, Manychat, and most booking, payment, and automation tools small businesses use. If you are unsure whether your platform is covered, reach out before subscribing, and we will confirm.
How quickly do you respond when something comes up?
As a Business Tech Support client, you have priority access, meaning you have a direct way to reach me, not a ticket queue. Response times vary, but priority clients are addressed before general inquiries.
How do I submit tasks or let you know something needs to be fixed?
Once you are onboarded, you will have a direct line of communication established during your first check-in. You will not be starting over with a new person every time. I already know your setup, so you can describe what needs to happen, and we can move from there.
Does the website support include a full redesign?
No. Monthly support covers updates to your existing website content, changes, setting adjustments, page edits, and similar tasks. A full redesign or new website build would be scoped as a separate project.
Is this a contract or month-to-month?
Month-to-month. You can cancel with 30 days’ notice at any time. No long-term commitment required.