Services

Your Business Systems Support

When you are first building a service business, systems are the last thing you want to think about. You are finding clients, delivering your service, and trying to build momentum. Setting up Acuity, configuring deposits, building intake forms, creating reminder sequences, it all takes time you do not have.

Your Business Systems Support is a monthly retainer for service providers who want their booking and payment systems maintained and improved on an ongoing basis. Every month, we handle the configuration work, the updates, the new service additions, the broken automations, and the intake form revisions, so you don’t have to stop to figure it out yourself.

You run the business. We keep the systems behind it running.

Apply for Your Spot

Who is this for?

This retainer is for service providers in their first 90 days of business or those who have been running longer but have been managing their systems alone and want consistent support.

Just launched or launching soon

You just got commissioned, booked your first paid client, or are days from going live. You know you need a booking system, intake forms, payment collection, and automated reminders — but figuring all of that out while also doing the actual work is not sustainable. This retainer lets you hand off the tech side from day one.

Just launched or launching soon

You have been in business for a while, things are moving, but every time you add a service, raise your prices, or change how you work, your systems need to be updated, and you are doing it yourself. A retainer gives you consistent support without having to start from scratch every time something changes.

This is not the right fit if you are looking for a one-time review. If you need a clear picture of what is wrong with your current setup, first, the Booking System Audit or Business Systems Checkup is the better starting point.

What’s Covered Each Month

Each month includes up to 3 hours of active support across your booking and payment systems. Here is what that time covers.

Booking Platform Setup and Configuration

Ongoing setup and maintenance of your Square Appointments or Acuity account. Services, pricing, calendar settings, booking page updates, and any change to how clients book with you get handled here.

Deposit Collection

Setting up and maintaining deposit requirements so that payment is collected before the appointment is confirmed. If you add a new service or change your deposit structure, it will be updated as part of your monthly support.

Intake Form Creation and Updates

Building and maintaining the intake forms connected to your booking flow. When you add a service, change your process, or realize you need to collect different information, your intake form gets updated.

Automated Reminder Sequences

Setting up and maintaining the reminder sequences that go out before appointments so clients show up informed and prepared without you sending a single manual message.

Service Package Changes

When you add a service, retire one, change your pricing, or adjust your booking terms, those changes get reflected in your booking system. This is one of the most common reasons service providers stay on retainer: the business keeps changing, and the systems need to keep up.

One Troubleshooting Call

A scheduled call each month to address anything that has broken, anything that is not behaving correctly, or any new questions about how to configure something in your setup.

What’s NOT Covered

To keep the scope focused and the support effective, the following are not included:

Website design or development
Social media content or account management
Graphic design
Email marketing strategy or content
Anything outside your booking and payment stack
If you need help with any of these, we can discuss scoping it as a separate project.

Your Business Systems Support Deliverables

How it Works

Apply for a Spot

Fill out the short application below. Tell us what type of service business you run, what booking tools you are currently using, and what you most need handled. We confirm fit within 2 business days.

OnBoarding Call

Once confirmed, we schedule your onboarding call as a 30-minute session to map your current setup, document your services and pricing, and establish how you will submit tasks each month.
Your first month of support starts here.

Ongoing Monthly Support

Each month, you submit tasks through your client portal.
We handle the configuration work, check in on anything that needs a call, and send you a written summary at the end of the month.

Why Non-Techie HQ?

We are a Square partner with hands-on experience setting up and maintaining booking and payment systems for service providers across multiple industries — notaries, photographers, mobile estheticians, virtual assistants, cleaning companies, and more.
Service businesses change more frequently than most business owners expect. New services, adjusted pricing, seasonal offers, second staff members, expanded service areas, and digital products added alongside the service — every one of those changes requires a booking system update, an intake form revision, and, in many cases, an automation adjustment.
The ongoing case for retainer support writes itself. When we know your business, every change takes minutes instead of hours, and nothing gets missed.
We keep your systems current, so your business can keep moving.

Let’s Get Started

Month-to-month with a 30-day cancellation notice. Fill out the application below, and we will confirm fit within 2 business days.

Frequently Asked Questions

Is this a contract or month-to-month?

Month-to-month. You can cancel with 30 days’ notice at any time. No long-term commitment required.

What if I do not use all 3 hours in a month?

Unused time does not roll over. The 3 hours are allocated monthly. Even lighter months typically include monitoring your automations, reviewing your setup for anything that has drifted, and being available for questions.

How do I submit tasks each month?

You will have access to a simple client portal where you can submit task requests, share screenshots or access credentials, and track what is in progress. We will walk you through it during the onboarding call.

What booking platforms do you support?

This retainer is built around Square Appointments and Acuity Scheduling. If you are using a different booking tool, reach out before applying, and we will confirm whether it falls within scope.

What if I need more than 3 hours in a given month?

Additional hours beyond the retainer scope can be added at an hourly rate. We will always flag this before going over.

I have not launched yet. Can I start before I get my first client?

Yes, and this is often the best time to start. Building your booking system correctly before you have clients means your first clients get a smooth experience, and you are not scrambling to fix things while also delivering your service.

What is the difference between this and the Booking System Audit?

The Booking System Audit is a one-time review of your existing setup. This retainer is ongoing monthly support configuration work, updates, and troubleshooting as your business changes.
If you are not sure which one you need, the audit is a good way to get a clear picture before committing to ongoing support.

Ready to stop managing your systems alone?

Apply for a Spot